Your privacy matters to us. Here we explain, in plain language, what data we handle, why, and how you can exercise your rights under Chile's Law 21.719 on data protection.
Last updated: July 20, 2026
The party responsible for processing your personal data is NaturalWeb (ZenWay SpA), domiciled at La Capitanía 80, Of. 108, Las Condes, Santiago, Chile. For any privacy inquiry you can write to us at contacto@naturalweb.biz.
We only collect the data you voluntarily provide through our contact forms: first name, last name, email, phone and the content of your message. We use it exclusively to respond to your inquiry, prepare service proposals and maintain commercial contact with you. We do not use your data for purposes other than those that motivated its submission.
We process your data based on your consent (when submitting a form) and our legitimate interest in responding to commercial inquiries and providing contracted services. When a contractual relationship exists, the basis will be performance of the contract.
We use necessary cookies for the site to function and, only with your consent, analytics cookies (Google Analytics) to understand how the site is used and improve it. You can accept or reject optional cookies in the banner that appears on entry, and change your decision at any time. .
We do not sell or transfer your data to third parties for commercial purposes. We only share it with technology providers that help us operate (for example, email and hosting services such as Google Workspace and our hosting provider), who act as data processors under confidentiality agreements.
Some of our providers (email, hosting, analytics) may be located outside Chile. In those cases, we ensure they offer adequate data protection guarantees, in line with Law 21.719 and international standards such as the European GDPR.
We keep your data only as long as necessary to fulfill the purpose for which it was collected, or while a commercial relationship exists. When it is no longer needed, we securely delete or anonymize it. You can request its deletion at any time.
As the owner of your data, Law 21.719 grants you the rights of Access, Rectification, Cancellation (deletion), Objection and Portability. You can exercise them free of charge using the form below, or by writing to us at contacto@naturalweb.biz. We will respond within the timeframes required by law.
We apply reasonable technical and organizational measures to protect your data (encryption in transit via SSL, access control and backups). In the event of a security breach affecting your data, we will act in accordance with the law, notifying the authority and, when appropriate, the affected owners without undue delay.
Our services are aimed at companies and adults. We do not knowingly collect data from minors. If you believe a minor has provided us with data, contact us to delete it.
We may update this policy to reflect legal changes or changes in our services. We will always publish the current version on this page, indicating the date of the last update.
Complete the form to exercise your right of access, rectification, deletion, objection or portability over your personal data. It is free and we will respond within the legal timeframes.
